FAQ

We’ve got answers to your questions! Whether it’s about eligibility, product information or how the family plan works, we’ve got answers for you.

Is your opt-out service available outside of California?

Yes, our service provides multiple-state coverage and is currently available in California, Colorado, Idaho, Texas, Florida, Nevada, Utah, and New Jersey. We are actively working to expand to additional states. If you reside in a state not listed and are aware of legislation protecting officers in your area, please contact us—we may be able to extend our services to you.

How does the Privacy Plan work?

The Privacy Plan simplifies the process of protecting your personal information online.
Instead of manually submitting removal requests to public databases, our company requests removals effortlessly through your online account or by contacting use directly.

This saves you time, eliminates repetitive forms, and ensures your data stays secure.
Enjoy the convenience of automated privacy protection at a competitive price. Take control of your digital footprint today.

Are retired officers eligible for this service?

Yes, retired and former officers qualify for our service in accordance with each state’s statute.

How do I submit a removal request?

To submit a removal request, follow these steps:

1. Log in to your portal – Access your account and navigate to the links section.
2. Locate your information – Find the database containing your information and copy the link or URL (e.g., https://www…).
3. Submit your request – Paste the link into the designated field and click the Continue button.
4. Confirmation & Processing – You will receive an order confirmation once your request is submitted. Our system will then begin processing your request.
5. Follow-up – After 6 weeks, check the website where your information was originally found. If your data is still visible, please report it to us for further action.
For any additional assistance, please contact our support team.

How do I know if I need an Essentials plan, Power plan or Elite plan?

All plans offer effective removal services, but the Power and Elite plan includes additional support and monitoring for those who want extra peace of mind.

Essentials Plan – Ideal if you need a reliable removal service with standard processing.
Power Plan – Best if you prefer dedicated phone support (Monday–Friday) and quarterly privacy checks, and some added member perks.
Elite Plan – Includes everything in the Power Plan, plus a 30-minute monthly consultation with a privacy expert legal advisor and exclusive Elite member perks for the highest level of support.

If you’re looking for ongoing monitoring and direct assistance, the Power Plan is a great choice. If you simply need a dependable removal service, the Essentials Plan has you covered. Choose the plan that best fits your needs!

How can I add my family members?

You can add family members directly from your account. Simply log in, navigate to the Update Your Profile tab, and enter their details. Once added, they will be included in your coverage, and you can manage their data removal requests just like your own.

What’s the setup fee and monthly subscription for?

The one-time setup fee gets your account set up and secure portal ready, so you don’t have to manually enter your personal details every time you request a data removal. The monthly subscription keeps your service active, letting you submit new removal requests anytime without the extra hassle. It’s all about making privacy protection easy and ongoing for you!

How many family members can I have with the family plan?

Your family plan covers all family members living at the same address, so you can add as many as needed to keep everyone protected.

Is this a monthly plan or 12-month contract?

All plans are billed month to month with no long-term commitment. However, you can choose to pay annually and enjoy additional savings.

How do I apply a Coupon Code or POA Code?

Applying a Coupon Code or POA Code is simple. Just follow these steps:

Select Your Plan – Choose the plan that best fits your needs.
Enter Your Promo Code – On the checkout page, go to Payment Method section and enter your code in Coupon Code / POA Code field.
Click Apply Code – The discount will be applied to your total.
Complete Your Purchase – Proceed with payment to finalize your order.

If your promo code isn’t working, please check for any typos, expiration dates, or specific terms. If you believe there’s an issue, review the offer details to ensure eligibility.

How do I activate my account?

After completing your purchase, you’ll receive a secure form in your email inbox. Simply fill it out with your details, and your account will be activated and ready to use.

How do I update my personal information?

Keeping your information up to date is important and simple. You can update your personal information in just a few steps:

Log in to Your Portal – Sign in to your account.
Go to Update Your Profile section – Navigate to the section where your personal details are stored.
Edit Your Information – Update fields such as your address, phone number, or other details.
Click “Update your information” to save – Once you’ve made your changes, click “Update your information” to apply them.

Your updates will take effect immediately. If you run into any issues, double-check that all required fields are correctly filled before saving.

Can I update my username and password?

No, usernames cannot be changed. However, you can update your password by following these steps:

Log in to Your Portal – Access your account.
Go to Update Your Profile section – Click on “Update your password here.”
Enter Your email address and start resetting your password.

Be sure to save your changes before exiting!
If you’ve forgotten your password, use the “request password reset here” option on the login page to reset it.

What is the cost?

We offer three plans to choose from. You can sign up individually by selecting the plan that fits your needs.

Alternatively, you can secure group pricing through your Association or Department. Your group can either cover the full cost or provide a discount code to reduce the price of the plans.

Group rates are determined based on the size of the group and the number of expected sign-ups.

How can we track orders?

During the signup process, you can reach out to our team at any time to check the status of your group order. We’re here to keep you updated every step of the way.

Can you bill us?

Yes, we can provide formal invoicing and can set up re-occuring payment options.

Can officers sign up and pay for themselves?

Yes, we have many associations and groups that recieve a discount for their members but opt to have their members pay directly.

What if we have new candidates later in the year? Can we activate a new code?

Yes, we can activate new codes or we can designate a certain number of discount codes for your candidates.

How long is the contract agreement good for?

All our contracts are customized and taylored to each Association’s needs. We have worked with hundreds of POA’s and Government Agencies over the last 17+ years to help their members protect their information.

Can we automatically renew every year?

Yes, we can set up automatic renewal and we can also work with agencies payroll to opt in officers.

Do you have a minimum signup requirement in order to get a discount? If so, what is it?

We currently do not have a minimum signup requirement. The discount rate is based on the number of potential sign up and negotiated into the agreement in advance.

We have other staff members who are interested in service. Do they qualify?

Yes. All law enforcement officers, government officials, and agents covered under the statute are eligible. If your role puts you at risk of being targeted, we are here to help protect you.

How do I access my invoices and payment history?

You can view a summary of your payment history and download detailed invoices by following these steps:

Log in to Your Portal – Sign in to your account.
Go to Receipts section to view your payment and receipt/ invoice.
Download Your Invoice – Click the Download Receipt to save a full invoice to your device.

How do I update my billing details or credit card information?

To update your billing details or credit card information, follow these steps:

Log in to Your Portal – Sign in to your account.
Go to Update Your Profile section– Navigate to “Update Billing Information Here” section.
Update Your Payment Details – Edit or enter new credit card information.
Save Your Changes – Click “Update your billing information” to ensure your updates are applied.

Your new payment details will be used for future transactions.

What payment methods do you accept?

We currently accept all credit card payment and PayPal.

Are there any fees beyond the setup fee and monthly recurring fees?

Besides the one-time setup fee and the monthly recurring fees, there are no additional charges. Any fees applicable to your plan will always be clearly displayed at checkout, so you’ll know exactly what to expect before completing your purchase.

take action to protect You And your loved ones today!

Taking these steps can help safeguard your privacy and enhance your security from potential crimes against you and your family.

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